Dhiraj P.

Exploring AI's Impact on Customer Success: Join Us Live!

Hi folks. We've been having some great conversations with CS leaders lately about future of customer success with AI. Vaibhav Threja ( My co-founder) will be joining Camila Ferreira (Global voice of CX) on Rise Up CX Talks to discuss how AI is challenging how humans operate, and what that means for Customer Success. If you wanna learn how to move from gut-driven decisions to AI-powered precision, this podcast is for you: 📅 November, 5th ⏰ 10:30 PM IST/ Noon EST 📍Linkedin live - Link

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Commented on Understanding ICP Changes for In-App Product Tours...·Posted inGTM

Dhiraj P.

Hi Brian Prokopowich, Will do so when we try to solve that problem efficiently. Currently researching to finalize who is my buyer, who is my influencer, champion - who takes part and who doesn't.

Commented on Understanding ICP Changes for In-App Product Tours...·Posted inGTM

Dhiraj P.

That is an interesting take! Do you think product teams would also be involved as there is an in-app user facing module as well?

Posted in GTM·

Dhiraj P.

Understanding ICP Changes for In-App Product Tours in CS

Hi folks, A quick question! I'm building something with the overlap of customer success and in-app product tours (b2b context) With that said - I'm trying to learn more about how does my ICP change?

1.
Do I still sell to VP/Director/Head of CS ? (Do they have say in in-app changes)
2.
Do I sell to CROs? (Do they have say in in-app changes)
3.
Do I sell to RevOps?

What happens at your org for a tooling like this? or any other thoughts/perspectives you might have on this would be very helpful!

5Comments

Commented on AI in Outbound Sales: Seeking Effective Tools and...·Posted inRevops

Dhiraj P.

Hi Alec, not yet. But given the prices of the tools mentioned here - I'm thinking of building some inhouse workflow on make or n8n maybe

Commented on AI in Outbound Sales: Seeking Effective Tools and...·Posted inRevops

Dhiraj P.

got you! That helps

Commented on AI in Outbound Sales: Seeking Effective Tools and...·Posted inRevops

Dhiraj P.

Thanks for the help WonSuk Y.. I can build it on my own - my question was more around are those stats correct or is it all marketing gimmick?

Exploring AI's Impact on Customer Success: Join Us Live!

Understanding ICP Changes for In-App Product Tours in CS

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