I can circle back in DMs for additional context. At my org, I have a couple of ways to get those. I am flagged when:
-a positive NPS score
-a positive review online
-a customer tells CS they are willing to get interviewed
From there, I send an email asking for a 30-minute chat.
To generate assets:
-i run transcript of meeting through LLM to pull top quotes from customer
-use AI video editor to pull most engaging clips of video
-use LLM to create customer case study
Then I send all of these to the customer for approval. My process from interview to getting actively used = 3-5 biz days