I joined a couple of days back as a bit of an outsider, and the discussions here have been genuinely useful to read. A lot of the conversations resonate from my time as an implementation manager.
Silent handoffs, missing context, decisions made without evidence. Those are the gaps we built Soots around. We capture what was promised and why across sales calls, tickets, CS notes, and Slack, so every team works from one picture per account.
We are looking for 3 design partners. B2B SaaS, 50 to 300 people, with separate sales, CS, and delivery teams. Hands-on with me and my co-founder, shaping the product around what you actually need.
DM if any of that fits. Thanks!
soots.ai for more info
