Boyan V.

yup - the old data disconnect issue feel free to reach out if anything churn related we've been Churn Eliminators for ~16 years now - yeah we're old

on top of your deal pipeline churn management, you need product analytics/behavior system, product metrics, individual customer data, churn scoring system and churn prevention also for starters all those and many more add to your "Command Center" where you control what's going on - not the customers

as a Prequel to that, you must have at least 10-15 churn metrics set in place otherwise the Sales/CS wagon is moving, but nobody's behind the wheels

when it comes to churn there are many ways to skin a cat no 1-size t-shirt that fits all - it all comes down to your product, engagement and marketing - I always start from there HubSpot can be sub-optimal for the majority of time Automations is what you need with AI that learns from your historicals

haha - yeah, I had a weird experience with the one on Salesforce if I recall was years ago

The media or accounting one ?

true - I'd say more based on my experience otherwise you're just blasting and hoping

8.3% churn rate burns entire customer base in 12 months

all true acq. cost nowadays... even more than 10x most of the rev comes from the existing customers