Bogdan T.

Hey everyone! I'm Bogdan - 20+ years in CX and ops, including scaling customer support & success at Atlassian through some chaotic growth phases. Now building mindPick with my co-founder — async Q&A for the "pick your brain" problem. The insight: price isn't about money, it's permission. Makes it easy to ask, easy to help. Here's what it looks like: mindpick.me Happy to chat about anything churn, retention, or scaling support/CS teams. That's my wheelhouse.

Question for RevOps folks: 🧠 How do you handle "can I pick your brain?" requests? I used to say yes to all of them. Tracked it last year: - 70+ hours given away - ~10% of advice actually implemented - Mild resentment building 😅 Not blaming anyone, most people mean well. But I started noticing: the few times I charged for advice, people actually did something with it. Funny how that works. Now I'm more intentional: - General questions → I point to a resource - Real relationships → Always happy to help - Specific, high-stakes problems → I'll offer a paid async option Not about monetizing every conversation. But when someone has a real question and you have hard-won experience, fair exchange makes sense for both sides. What's your approach? Full open door? Selective? Curious how others think about this. P.S. We built mindpick.me to make the paid async option easy: (video) answers for €15-150 (expert-chosen), no scheduling. P.P.S. Also made a dumb "Pick Your Brain Wrapped 2025" personality quiz. 😅 👉 mindpick.me/wrapped