Satyajit B.

Hi, Quick question for those who have subscription based business. What do you actually do when someone goes to cancel or you know when someone is going to cancel? Do you offer discount or is there any smarter way to retain user? I keep noticing the default is a blanket discount at the cancel screen, which feels like it just pays off the people who'd have stayed anyway. Trying to learn what actually reduces churn vs what's a waste of time. (Engineer here, poking at the retention problem, genuinely trying to learn, not selling anything.)

Hello from Colorado! 👋 Hey everyone! Glad to be here. I’m Satyajit, a Software Engineer based out of Colorado. My background is primarily in systems engineering, but lately, I’ve been deeply fascinated by the intersection of AI-agentic workflows and revenue operations. Specifically, I'm researching how modern teams automate complex transactional loops like real-time retention flows, dynamic pricing negotiations, and billing modifications without breaking their core system architectures. I joined RevGenius to learn from the best about where the actual operational bottlenecks (and what keeps RevOps folks awake at night!). Excited to listen in, learn from your experiences, and chat shop with anyone looking at automation patterns! ☕" Connect with me on LinkedIn - https://www.linkedin.com/in/satyajitbhadange/