Hi everyone! I'm Tim, based in the Netherlands. I've spent my career on the commercial side of B2B SaaS: business development, account management and now customer success. One thing I've run into in pretty much every role: the CRM, billing and support tools each know part of the customer, and getting a reliable picture of an account means jumping between systems and piecing it together by hand. You see it before a renewal call, with four tabs open to check for an unpaid invoice, what the contract says and which tickets are still open. And you see it in outbound, when someone prospects an account that turns out to already be a customer under a slightly different name. That's the problem I'm most interested in: connecting CRM, billing and support data, getting the customer identity and definitions right, and only then putting automation or AI on top. Here to learn how other teams deal with this in practice, share what I'm learning along the way, and help anyone wrestling with matching records across HubSpot, Stripe/Chargebee, Zendesk and similar tools. LinkedIn: linkedin.com/in/tim-adrianus-laurentius-mushumba… More on what I'm working on: seamline.eu For fun: jiu-jitsu, philosophy, some other sports
