Appreciate that—totally agree on the “SDRs as the integration layer” problem. That’s exactly what we were trying to eliminate.
On intent thresholds, we avoided making it purely score-based because that still invites debate. Instead, we used a hybrid model: a baseline score plus required signal combinations.
Concretely, an account had to meet three conditions to be marked sales-ready:
- 1.
Fit criteria (firmographics, ICP match, tech stack relevance).
2. At least one strong intent signal (e.g. high-intent keyword activity, demo/pricing page engagement, or inbound action).
3. One confirming signal within a defined time window (recent activity, multiple stakeholders engaged, or repeat visits).
That structure reduced false positives and made routing feel deterministic rather than subjective. SDRs trusted it because they could see why an account crossed the line, and RevOps could tune thresholds without retraining reps.
The biggest lesson was keeping the logic simple and explainable once it became opaque, adoption dropped fast.