Alain A.

I am really confident it won't. Actually, the more AI will be implemented for outbound activities the more real human interactions will be valuable. And this si where I guess the important of EQ shines. It could work for inbound, and somewhere already is, however outbound has so many nuances. And in a world where people are annoyed of real people calling, I don't think AI cold calling will have great results aside costing less. However I am bullish about AI being a central part of the outbound process, already is and it will probably be more. The actual relation and exchange though, it will be human.

I think it doesn't just depend on the role but on the company. Startup and scales ups will require some knowledge. But establish companies, and big organisations will have specialised people supporting the sales team. Nonetheless, as a non coder, having the knowledge I guess will give you the speed needed to anticipate competition