Hi everyone, Urvashi here. I’ve spent most of my career in engineering leadership across cloud platforms and enterprise technology, and I’m now exploring a new problem around AI agents in production.
I’m particularly interested in how RevOps teams are using AI agents that can actually take actions across CRM, email, enrichment, support, and other systems.
One question I’m exploring is: when an AI agent does something unexpected, how do teams figure out why it happened — what context it used, what decisions it made, and which action ultimately led to the outcome?
I’m doing some customer discovery around this and would love to learn from people here who are already deploying AI into real RevOps workflows.
Looking forward to connecting with everyone!