Technical Solutions Architect – Customer Onboarding Role at Cliquify (Fractional, US & Europe Support)

Technical Solutions Architect – Customer Onboarding Company: Cliquify Team: Product / Engineering Enablement Reports to: CTO (dotted line to Revenue / CS) Time Commitment: Fractional – Hourly Rate Time Zone: Support customers in the US and Europe Time Zone Role Overview Cliquify is seeking a Technical Solutions Architect – Customer Onboarding to design, standardize, and scale customer onboarding workflows in close partnership with the CTO, Engineering, Product, and customer-facing teams. This role ensures that customer onboarding is technically sound, repeatable, and scalable, translating real customer needs into onboarding architecture, configuration patterns, and implementation standards—without becoming a bottleneck for Engineering. You will operate as the technical bridge between customer reality and product execution. Core Responsibilities 1. Onboarding Architecture & Design Define standard onboarding architectures for different customer types Design scalable onboarding flows across: Brand portals Templates & collections Roles, permissions, and workflows Metadata, approvals, and governance Ensure onboarding patterns align with platform capabilities and roadmap 2. Engineering & CTO Partnership Work closely with the CTO and Engineering to: Translate onboarding pain points into technical requirements Validate feasibility and scalability of onboarding approaches Prevent custom implementations from becoming tech debt Provide clear technical context from real customer onboarding scenarios 3. Customer Implementation Enablement Support customer-facing teams (Solutions Consultants, CS) with: Technical onboarding blueprints Configuration standards Best-practice implementation guides Join select customer onboarding calls only when architectural or technical decisions are required 4. Platform Readiness & Scale Identify onboarding bottlenecks caused by product gaps or complexity Help define what should be configurable vs productized Contribute to roadmap prioritization from an onboarding scalability lens Ensure new features are onboarding-ready before release 5. Documentation & Playbooks Create and maintain: Onboarding reference architectures Technical implementation playbooks Internal enablement documentation Standardize how onboarding is executed across customers Success Metrics (KPIs) Reduction in onboarding complexity and variability Time-to-onboarding readiness for new customers Fewer Engineering escalations during onboarding Reusability of onboarding patterns across customers Internal team satisfaction (Sales, Solutions, CS, Engineering) Skills & Experience 6–10+ years in Solutions Architecture, Technical Enablement, or Platform Architecture Strong experience working alongside Engineering and Product team Ability to design systems and workflows (not just features) Comfortable translating customer needs into technical frameworks SaaS experience required; HR tech / MarTech a strong plus Strong written documentation and systems-thinking skills