AI's Impact on Call Quality Assurance: Insights and Video Series
Hey folks! 👋 We’ve been exploring how AI is changing the way call quality assurance works—especially in support and sales-heavy industries. So we started a short video series breaking down:
What traditional QA misses
How AI fits into QA workflows
Real examples from contact centers using AI tools
Thought some of you might find it helpful if you're thinking about improving agent coaching, compliance, or just scaling QA without scaling headcount. Here’s the playlist if you’re curious: https://www.youtube.com/playlist?list=PLIERf30pDBc_qHi1yE9RkLXYQK6PS-nhU Would love to hear your take—how are you adapting QA with tech?
