Introduction to Customer Success Strategies and Growth in SaaS

Hola folks! A quick intro about me. I help SaaS companies turn customers into champions and growth into something repeatable, not just lucky. Over the past 20 years, I have led Customer Success across the US, APAC, and EMEA, helping companies go from zero to scale and beyond. Whether it is building CS teams from scratch, reducing churn by double digits, or unlocking 25%+ ARR expansion, I focus on what really moves the needle: strategy, systems, and trust. I have worked hands on across every stage coaching teams, designing CS orgs, and partnering with product, sales, and marketing to drive real outcomes. My approach? Align on what matters, act on insights, and lead with empathy. Excited to be part of RevGenius. Happy to learn and share.