Introduction from Yanelys: Lead Conversion and Operations Expertise in Martial Arts Industry

👋 Hi everyone! I’m Yanelys. I’m 19 years old. 📍 Based in New Jersey 💼 I work in operations + lead conversion for a multi-location martial arts organization 🎯 What I do: I focus heavily on lead flow, speed-to-lead, booking → show rates, parent communication, and improving conversion through better follow-ups and expectation setting. A lot of my work sits at the intersection of ops, CX, and revenue. 📈 What I’m here to learn: I’m here to sharpen my thinking around lead conversion systems, follow-up cadence, show-rate psychology, and operational processes that actually move the needle — especially in high-volume, people-driven environments. 🤝 Excited to learn from and connect with operators who care about execution, not just theory.