Introduction from Jen: Customer Success Leader Focused on People, Process, and Technology Integration

Hi everyone! I’m Jen. My background spans Customer Success, operations, education, training, and program leadership, and I’ve built my career around helping people navigate change, improve processes, and achieve better outcomes. I’m especially interested in Customer Success, onboarding, implementation, customer education, and the intersection of people, process, and technology. I joined RevGenius to learn from others in the revenue community, expand my understanding of SaaS and GTM, and connect with people doing interesting work in CS and customer experience. My leadership philosophy is rooted in servant leadership—I believe people do their best work when they feel heard, supported, and connected to the purpose behind what they’re doing. Fun fact: My career has taken me from professional kitchens and healthcare to classrooms, nonprofit operations, and technology, so I usually have a story for just about everything. 😊 My hobbies include swimming, farming, traveling, and dancing. Looking forward to learning from everyone and contributing where I can!