I’m Tim Conder, founder of CXology and author of The Post-Sale Operating System

👋 I’m Tim Conder, founder of CXology and author of The Post-Sale Operating System. 📍 I live in Indianapolis, IN Connect with me on LinkedIn - linkedin.com/in/tim-conder For fun: I love live music (and music in general), cycling, sailing, making chairs, and cooking. I’m usually happiest when I’m making something or exploring somewhere new. ✈️ Favorite place to travel: Anywhere I haven’t been. The further off the beaten path, the better! A little about me: I started my career as a software engineer, but have spent most of it building and leading Customer Success and post-sale organizations. A turning point for me was finding myself on the other side of the table as a buyer of enterprise SaaS. That experience changed how I thought about Customer Success and sparked a passion for figuring out how to make the post-sale work better, particularly at the seams between teams. I’ve founded a few companies along the way, including CXology, and recently published The Post-Sale Operating System, an interactive book exploring how we can make existing-customer revenue more visible, predictable, and manageable. I’ve come to believe that RevOps may be the key to finally getting the post-sale right. We have well-established operating models for managing new business, but we’re still figuring out how to bring that same discipline to revenue from customers we already have. That’s a big part of why I’m here. I’m looking forward to meeting people who are wrestling with these challenges, exchanging ideas, challenging some of my own thinking, and learning from this community. Excited to be here!