Manuel H.

Understood Greta S., I have heard good things about Planhat, haven’t looked at it first hand in the last year, but I know several CS leaders that are very happy with it.

Got it, makes sense. In my experience, #1, #2 and most of #4 can be done somewhat more comprehensively outside the traditional CSPs now. Would you be open to a call so I can get an even better understanding and perhaps show you how I implemented this at my last company?

Thanks Greta S., that makes sense and isn’t entirely surprising, unfortunately. What are your main use cases / goals for a CSP? There are some non-traditional platforms emerging that I foresee will eventually displace the CSPs, but right now it still depends on the use cases.

What are your goals for a CSP? I.e. what are you key success criteria for a platform?

Curious, why are you looking to replace Catalyst?

Didn’t use Gainsight (too much for our needs), but did use Gong, connected to BackEngine to get Customer 360-style visibility. Happy to chat if interested

Leily M. it does not, it’s a local-only AI transcriber. This has the benefit though that nothing has to “join” calls, it’s all done locally on your machine

Granola has been great, I use it personally and professionally