Heather S.

Talk to me about your relationship with your legal team. Particularly, how aligned are they with the GTM team on CSAT and what are their internal SLAs for contract review turnaround?

Happy Monday! A former employee reached out to me. She's interviewing for a Customer Success position at large ERP and one of the things she'll be doing is leading the team through a transition from on-prem to cloud. If you have led a team through this type of transition, what is your advice?