👋 New here! I'm Gayan, based in Calgary 🇨🇦
Background:
• 10+ years in B2B SaaS Customer Success (hospitality tech)
• Managed 100+ enterprise accounts: Ritz-Carlton, Four Seasons, Mandarin Oriental, Park Hyatt
• Achieved 105% NRR, 80%+ GRR, drove $75K–$100K quarterly expansion revenue
• Built and scaled CS playbooks across 3 global regions
Tools:
Salesforce, Gainsight, Zendesk, HubSpot, Power BI
Currently exploring:
• Senior CSM roles
• Enterprise CSM / Account Management roles
• CS Manager opportunities
• Remote across globally
Connect with me on LinkedIn - www.linkedin.com/in/gayan-perera-clientsuccessleader
Excited to connect with folks in the GTM and CS community here!
