Introduction from Gayan: Experienced B2B SaaS Customer Success Professional Seeking Senior Roles

👋 New here! I'm Gayan, based in Calgary 🇨🇦 Background: • 10+ years in B2B SaaS Customer Success (hospitality tech) • Managed 100+ enterprise accounts: Ritz-Carlton, Four Seasons, Mandarin Oriental, Park Hyatt • Achieved 105% NRR, 80%+ GRR, drove $75K–$100K quarterly expansion revenue • Built and scaled CS playbooks across 3 global regions Tools: Salesforce, Gainsight, Zendesk, HubSpot, Power BI Currently exploring: • Senior CSM roles • Enterprise CSM / Account Management roles • CS Manager opportunities • Remote across globally Connect with me on LinkedIn - www.linkedin.com/in/gayan-perera-clientsuccessleader Excited to connect with folks in the GTM and CS community here!