Boost Revenue and Reduce Churn with Customer Engagement Strategies

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Did you know that acquiring new customers can cost 5–10x more than retaining existing ones? Or that current customers spend 67% more than new ones? 🤔 Totango's guide, "How CS and Sales Leaders Measure Critical Business Outcomes," reveals how leading teams:

Reduce churn with data-driven early-warning systems
Boost revenue growth by leveraging expansion opportunities
Enhance team efficiency through automation and AI

Gain insights into the 10 key metrics, tools, and strategies that can help your teams achieve these results. 👉 Download the guide now and start driving measurable business outcomes!

4 comments

· Sorted by Oldest

Boyan V.
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all true acq. cost nowadays... even more than 10x most of the rev comes from the existing customers
🙌1
Boyan V.
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8.3% churn rate burns entire customer base in 12 months
Patrick
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Yes - built a successful Account Mgmt career based on this - companies sometimes focus too much on new new when the existing customer base carries at least equal importance if not more importance....
Boyan V.
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true - I'd say more based on my experience otherwise you're just blasting and hoping

Boyan V.
·
·
all true acq. cost nowadays... even more than 10x most of the rev comes from the existing customers
🙌1
Boyan V.
·
·
8.3% churn rate burns entire customer base in 12 months
Patrick
·
·
Yes - built a successful Account Mgmt career based on this - companies sometimes focus too much on new new when the existing customer base carries at least equal importance if not more importance....
Boyan V.
·
·
true - I'd say more based on my experience otherwise you're just blasting and hoping