Client Success Architect Role at Blackpoint Cyber – Remote Cybersecurity Job Opportunity
🚨🚨🚨 New Job Post 🚨🚨🚨 Posted By: Lisa Semerdjian LinkedIn URL: https://www.linkedin.com/in/lisasemerdjian/?skipRedirect=true Email: [email protected] /// The Hiring Company Company: Blackpoint Cyber Type of Company: Cybersecurity Company HQ: Denver, CO Website: blackpointcyber.com/ /// The Job Title: Client Success Architect Description of the Role: As a Client Success Architect, you will act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives, security maturity, and growth strategy. You will translate technical adoption into measurable business outcomes, proactively manage retention risk, and engage stakeholders from technical operators through executive leadership. What You'll Do Partner Onboarding & Adoption Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model. Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency). Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets). Technical Guidance & Enablement Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively. Provide tactical recommendations grounded in documented best practices and validated product behavior. Relationship Management Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders. Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews. Risk Identification & Mitigation Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks. Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics. Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations. Cross-Functional Collaboration Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions. Share feedback and insights to improve the Blackpoint product and partner experience. Continuous Improvement Identify workflow gaps and propose enhancements. Contribute to scalable processes, materials, and best practices for the Client Success organization. What You’ll Bring Strong technical proficiency in cybersecurity and MSP environments with experience in customer-facing technical roles Proven track record driving customer value, adoption, and engagement. Fluent in both English and Spanish, with the ability to communicate effectively in verbal and written interactions. Ability to navigate complex customer environments and communicate effectively across personas. Experience in cybersecurity or adjacent technical domains preferred. Excellent written and verbal communication skills. Bachelor’s Degree or equivalent experience. Comfortable working independently and remotely. Role Location: Working Environment: Remote If on-site/hybrid, role location: Salary: $99,100 – $123,900 OTE: 123,875 to 154,875 Total Annual Commission/Bonus: 0 Currency: USD Link to Apply (optional): https://blackpointcyber.com/company/careers/?ashby_jid=9d4cf239-1810-459e-b35b-0b1d45360a2d ----------------------------------------------------