Tech Support Assistant Job Opening at Genesys AI – Hybrid Role in Menlo Park, CA
🚨🚨🚨 New Job Post 🚨🚨🚨 Posted By: Lorena Loveric LinkedIn URL: https://www.linkedin.com/in/lorenalovric Email: [email protected] /// The Hiring Company Company: Genesys Ai Type of Company: Tech Company HQ: Menlo Park california Website: https://www.genesys.com/ /// The Job Title: Tech support assistant Description of the Role: We’re looking for a detail-oriented, tech-savvy Tech Support Assistant to join our team! What you’ll do: * Be the first point of contact for incoming support tickets and help requests. * Troubleshoot and resolve Tier-1 software, account, and connectivity issues. * Document and escalate complex technical problems to senior teams. * Help maintain support guides and assist with user onboarding/setup. What we're looking for: * 1+ years in tech support, helpdesk, or customer-facing IT. * Strong problem-solving skills and tech proficiency (web apps, OS, basics). * Excellent written communication skills for explaining technical fixes clearly. * Organized and able to juggle multiple queries via ticketing systems. Training & Professional Growth: * 2 Weeks Paid Training: Kick off your journey with a fully paid, hands-on onboarding program to master our systems, tools, and workflows. * Curated Learning Courses: Gain access to specialized training modules covering ticketing best practices, advanced troubleshooting, and customer communication. Role Location: Working Environment: Hybrid If on-site/hybrid, role location: Salary: $45,000 -$50,000 OTE: $53,000-$55,000 Total Annual Commission/Bonus: $11,000 Currency: USD Link to Apply (optional): https://tally.so/r/KYKDKM ----------------------------------------------------