Customer Success Engineer role at Manifest Cyber
🚨🚨🚨 New Job Post 🚨🚨🚨 Posted By: Diana Andrade LinkedIn URL: https://www.linkedin.com/in/dianaandrade41/?isSelfProfile=true Email: [email protected] /// The Hiring Company Company: Manifest Type of Company: Cybersecurity Company HQ: DC, USA Website: www.manifestcyber.com /// The Job Title: Customer Success Engineer Description of the Role: As a Customer Success Engineer at Manifest Cyber, you will own the post-sale relationship for a portfolio of large enterprise and government customers, ensuring they realize measurable value from the Manifest platform from onboarding through renewal and expansion. Reporting to the Head of Business Operations, you'll act as a trusted advisor on software supply chain security and AI risk, working closely with security, engineering, GRC, and procurement stakeholders at some of the most highly regulated organizations in the world. This role requires someone comfortable operating in technical conversations, navigating complex enterprise and federal customer environments, and translating customer needs into product and account strategy. Key Responsibilities Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale. Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to Manifest's platform capabilities. Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third-party risk workflows that fit their environment. Monitor account health, proactively identify risk of churn or underutilization, and build action plans to address it. Partner with Sales on expansion opportunities and provide input on account strategy for your book of business. Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap. Build and maintain customer-facing materials, including onboarding plans, business reviews, and success plans. Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and looping in Engineering or Support when deeper investigation is needed. Use basic scripting to investigate data issues, validate integrations, or build lightweight reporting for customers. Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments. Travel periodically to meet with customers on-site, with particular focus on the greater Washington, D.C. area. Role Location: Working Environment: Remote If on-site/hybrid, role location: Salary: $130,000–$175,000 OTE: Total Annual Commission/Bonus: 12-15% of base Currency: USD Link to Apply (optional): https://job-boards.greenhouse.io/manifest/jobs/4393276009 ----------------------------------------------------