End of year, what tools that actually help you run business in 2025? Any underrated product to recommend? Quick check with the community, what tools are you using to keep ops under control in 2025? Anything it could be HR tools, customer service one, or project management. Would really appreciate hearing what’s working for you. :)
Outbound GTM: theboomerang.co
Hot take- less tools, more training. If ops aren't under control, adding a new or shifting to a different tool isn't gonna fix the chaos. It's gonna get worse, especially if it's customer-facing. Writing up SOPs, updating documentation, getting team members better trained, and consolidating from three tools to one is a lot less sexy but a lot more effective. I primarily work with small marketing agencies and they loooooove their tools, to a fault. Improving communication is consistently the best ops de-chaos-ification decision they can make, so I wrote a guide on how to do that: https://go.learntoscale.us/better-agency-communication
Interesting!
1000% agree with Dan! I will even go a step further and suggest that simplifying your tools and pulling in AI models can streamline and vastly improve tedious process, improve overall organization, and drive revenue
