Really depends what systems you are using. Most popular tools for this would be:
• All-in-One Customer Success: ChurnZero or Gainsight
Best for: Managing high-touch accounts with automated "Playbooks" that trigger when health scores drop.
• Product Analytics: Mixpanel or Userpilot
Best for: Identifying friction points and feature-drop-off rates using heatmaps and user paths.
• AI Predictive Modeling: Pecan or Akkio
Best for: No-code AI that analyzes historical data to predict exactly which accounts are at risk next month.
• Sentiment Analysis: Unwrap or Chattermill
Best for: Aggregating support tickets and Gong calls to detect "frustration trends" before a ticket is even filed.
• Revenue Recovery: ProfitWell (Paddle)
Best for: Automating the fix for "involuntary churn" (expired cards and billing failures).