A quick question Outbound used to be about scaling activity: more lists, more sequences, more touchpoints. Now it feels like the bigger challenge is timing and relevance. Signals are there, engagement, intent, product activity, but turning those into the right action at the right moment is still tricky. Signal-driven outbound sounds like the answer, but it also depends heavily on data quality and how well systems are connected. Are you seeing real impact from using signals in outbound, or still figuring out how to operationalize it?
Still trying to operationalize it - how have you determined signals worth monitoring in your processes?
Yes. Signals prioritize focus. More is not better. Better is better. Better = focused approach + relevant messaging + good timing You can look for signals that show need. This is tricky because it creates several false positives and you have to search to find what really works. We prefer content level intent to signals. We're seeing a much higher conversion rate. It's takes effort and time get people to go to your website (unless you've bottled LinkedIn lightening) to capture that contact level intent there. We've found contact level intent from the wider internet greatly improves success. It's a lot quicker too.
Allie Harrison highly recommend throwing Claude code at the problem (not Claude, not cowork). Give it a list of wins and losses and dates and it'll go find and build a mini explainable ML model. Can share a skill or talk from a customer about it if that's helpful!
That would be helpful!
Allie Harrison We’re still figuring it out too, but what’s helped is starting from outcomes, not signals. Instead of asking “what signals can we track,” we look at recent wins and ask what actually happened right before the deal moved. Then we work backwards from there. We’ve also tried to be pretty strict about cutting signals. It’s tempting to track everything, but a small set that consistently shows up before action beats a long tail that just adds noise. Still very much a work in progress.
Steven M. Completely agree. “More is not better” is probably the hardest mindset shift here. We’ve seen the same where a handful of clear signals tied to timing beats a big scoring model. The tricky part is getting confidence that a signal actually means something and isn’t just coincidence, especially early on.
