Apt vegetable analogy Manuel H.. https://x.com/sur4js/status/1733203259228324349?s=46 Death of software is greatly exaggerated (and I said it 2 years ago!)
Don't call recording platforms (Gong / Chorus come to mind) sort of enable this already? Especially if tied into a CRM? Couldn't you extract a field like "failure cause" out of the transcript and into the CRM?
How were you planning on measuring the success of the methodology change (win rate / customer satisfaction / etc)?
