Preventing Internal Emails from Logging in HubSpot CRM

Andréa F. · 2025-04-07 15:14:51.777898+00

[HubSpot question] In HubSpot, how can I prevent internal emails (i.e., emails exchanged only between people with the company's internal domain) from being logged in the CRM? Their Never Log (https://knowledge.hubspot.com/connected-email/add-emails-and-domains-to-the-never-log-list) "solution" does not seem good enough to me

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Preventing Internal Emails from Logging in HubSpot CRM | RevGenius

15 comments

Tim J.
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Let me know how it goes. Like I said happy to help.
Andréa F.
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Ok! I will try it! Thank you!
✅1
Tim J.
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This is also where you'd add any other domains you want to exclude. For example we don't document emails between us and HubSpot.
Tim J.
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Andréa F. You need to add your internal email domain as an exclude in your settings I'm a HubSpot Certified Trainer, Bootcamp Instructor, & Academy Professor if you ever need any additional help.
🤔1
Pat H.
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No since you can never log any domain such as competitors or your accountant
Andréa F.
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Hmm, do the users need to use the HubSpot extension so the Never Log works properly? That is what I am testing now
Pat H.
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I’m not sure why the never log isn’t working if it’s set correctly by the domain(s) you want to exclude. Of course it will log emails between your employees and prospects, but not internal only emails.
Andréa F.
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Ionut-Cosmin L. I was hoping for a "hardcoded" rule, instead of something that relies on the user's good will But, yes, I tried the extension
Ionut-Cosmin L.
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Andréa F. yes you can filter out domains in the extension, did you manage to do this ?
Andréa F.
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I am more familiar with Salesforce, so I am just comparing one another
Pat H.
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Where does Salesforce come into play here?
Andréa F.
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At least at first, it doesn't look like it works as the Salesforce (Einstein ?) feature that blocks internal communications from being logged It might be the way our HS is configured but the activities are not in the user level but in a contact created with a HubSpot user email
Tom S.
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If you instal the chrome extension, for example, there is a check box for Logged which you can uncheck. I’ve found this works well
Gaurav A.
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Andréa F. What Challenge are you facing with this?
Pat H.
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Why doesn’t it seem good enough?

Loading comments

Tim J.
·
·
Let me know how it goes. Like I said happy to help.
Andréa F.
·
·
Ok! I will try it! Thank you!
✅1
Tim J.
·
·
This is also where you'd add any other domains you want to exclude. For example we don't document emails between us and HubSpot.
Tim J.
·
·
Andréa F. You need to add your internal email domain as an exclude in your settings I'm a HubSpot Certified Trainer, Bootcamp Instructor, & Academy Professor if you ever need any additional help.
🤔1
Pat H.
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·
No since you can never log any domain such as competitors or your accountant
Andréa F.
·
·
Hmm, do the users need to use the HubSpot extension so the Never Log works properly? That is what I am testing now
Pat H.
·
·
I’m not sure why the never log isn’t working if it’s set correctly by the domain(s) you want to exclude. Of course it will log emails between your employees and prospects, but not internal only emails.
Andréa F.
·
·
Ionut-Cosmin L. I was hoping for a "hardcoded" rule, instead of something that relies on the user's good will But, yes, I tried the extension
Ionut-Cosmin L.
·
·
Andréa F. yes you can filter out domains in the extension, did you manage to do this ?
Andréa F.
·
·
I am more familiar with Salesforce, so I am just comparing one another
Pat H.
·
·
Where does Salesforce come into play here?
Andréa F.
·
·
At least at first, it doesn't look like it works as the Salesforce (Einstein ?) feature that blocks internal communications from being logged It might be the way our HS is configured but the activities are not in the user level but in a contact created with a HubSpot user email
Tom S.
·
·
If you instal the chrome extension, for example, there is a check box for Logged which you can uncheck. I’ve found this works well
Gaurav A.
·
·
Andréa F. What Challenge are you facing with this?
Pat H.
·
·
Why doesn’t it seem good enough?