Evan D.

linkedin.com/in/elijahawoke?originalSubdomain=ca is hard to beat

love it; worth pointing out that it can't take cold calling (at least not in g20) - Shuvrajit M. those AI SDRs in your post doing "cold calling" I'm sure y'all have sent them some warnings? 😉

also legality on calling - a click is not technically an opt-in, many regions restrict AI calling (robocalling) without an opt-in ("prior express consent")

thanks Jared R.! Still crazy I'm 30 mins late and no one has mentioned TCPA/AI robocalling legality. 🙂 Always the case: AI cannot legally place cold calls in the United States without a human to pick up within 2 seconds, or use AI-gen voice at all, without prior express consent. Most g20 countries are following suit. Telcos have to do this, to protect their lanes.

the other thing happening is migrations. I just used Claude Cowork to run more than half of a migration from one workflow tool to another. That's one of the biggest barriers. I foresee vendors packing up skills.md files and other context files to ease the switching cost

I think that is wise.

haha right Ara K. it'll take someone on a mission unwilling to shill out for Salesforce $$$

yeah - it's excellent and you can make a completely custom CRM but the integrationsa re ligthweight. Clarify same thing. And also these new tools are embedding recording and forecasting early on, which means you don't need pseudoCRMs on top like Gong or Clari etc

M&A is not innovation. It's bloat. Salesforce is a nightmare to run. The biggest hurdle is the integrations layer, everything else is easy to replicate with someone who allows for flexible logic. Attio is there except for the integrations. If they picked up withampersand.com or something similar it'd be wildly powerful. You can make a relational CRM inside of Airtable in 3 minutes. The hard part is the surrounding logic and connective tissue. Salesforce pretends to be enterprise grade but then has absurd caps on record volumes in random places and has no real UX, no embedded AI (worth bragging about). The thing is a dinosaur waiting to be disrupted.

yeah I'm all for AI on opt ins, though I'd argue you leave something to be desired on the prospect's end if it's a high ticket service, since they want to be treated like humans