Evan D.

the other thing happening is migrations. I just used Claude Cowork to run more than half of a migration from one workflow tool to another. That's one of the biggest barriers. I foresee vendors packing up skills.md files and other context files to ease the switching cost

I think that is wise.

haha right Ara K. it'll take someone on a mission unwilling to shill out for Salesforce $$$

yeah - it's excellent and you can make a completely custom CRM but the integrationsa re ligthweight. Clarify same thing. And also these new tools are embedding recording and forecasting early on, which means you don't need pseudoCRMs on top like Gong or Clari etc

M&A is not innovation. It's bloat. Salesforce is a nightmare to run. The biggest hurdle is the integrations layer, everything else is easy to replicate with someone who allows for flexible logic. Attio is there except for the integrations. If they picked up withampersand.com or something similar it'd be wildly powerful. You can make a relational CRM inside of Airtable in 3 minutes. The hard part is the surrounding logic and connective tissue. Salesforce pretends to be enterprise grade but then has absurd caps on record volumes in random places and has no real UX, no embedded AI (worth bragging about). The thing is a dinosaur waiting to be disrupted.

yeah I'm all for AI on opt ins, though I'd argue you leave something to be desired on the prospect's end if it's a high ticket service, since they want to be treated like humans

yeah this is good Liad S. for opt ins but several other vendors exist to do this. Your lead qualification use case makes sense, but again, illegal to use in outbound (cold = not opted in) in the US (and many other g20 countries. Great conversationist though. Only PLG/heavy opt in motions can leverage this kind of approach.

So much good commentary. Contrary to the leading answer: Using AI to cold call is entirely or almost entirely illegal in the US and in many other countries - legislation is active or pending in most g20 nations along these lines. This means there will be carveouts for cold calling SDRs. Either that or companies will invest in massive demand gen opt-in campaigns so that AI can call the leads generated (but you could've just picked up the phone...)

also worth noting Bittu M. James J. there's a bit of a buyer beware in this space as many do "phone validation" using AI calling to test out if someone is receptive to cold calls, which is a violation of TCPA and technically makes you liable if you buy their services via vicarious liability clause; lots more of these popping up today

hate to beat the drum (disclaimer: I run marketing for titanx) but we do guarantee tripling your connect rates in our paid pilot or your money back + $10K we exist to solve this problem, if you'd like to read more POV stuff on it, I'm typing the below fresh by hand: Connect rates have been in decline for the last decade or so. It started with outbound calling funding by Growth-at-all-Costs outbound teams, then accelerated vastly when Koncert and Orum came on the scene with parallel dialing. This worked for a few years but also precipitated its own friction, as call volumes increased, telcos marked more numbers as spam, and most numbers you can now get via Twilio API (which is what most dialers rely on) are well on their way to being marked as spam likely by at least one carrier anyway. iOS26 hurt a bit, but in our data it still accounts for less than 2% of all recipients (since it needs to be turned on manually). This may change over time, but even as it does, it helps to use phone intent (TitanX) to score these numbers before you call them to identify which are likely to answer. Lots more voice of customer to be consumed here https://titanx.io/customer-stories