Why We Need a 'Fessed Up' Closed Lost Reason Code | RevGenius

Why We Need a 'Fessed Up' Closed Lost Reason Code | RevGenius

Valerie C.
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It's generally difficult for people to look inward and turn the spotlight on themselves, it's just naturally human nature and learned behavior to attribute external sources.
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Neil Weitzman
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For sure you are right - but doesnt change the facts of the data. We need to remember your point when we look at the data.
Manny A.
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I’ll make sure to add a field named “Neil fu**ed up” asap. 😂
Neil Weitzman
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I f it up sometimes too :)
Dan N.
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I gotta "yes, and" you on this. It would be amazing if candor was a CRM object and performance was measured through the lens of failure and learning. and every Closed/Lost deal has a little personal fuckup-ery mixed into it. Every lost deal, even the Ghosted, Bad Timing, and Lack of Budget can have a little lesson lurking. Deal Spotlights and Deal Retros, as an organizational cultural practice, should be the spaces to acknowledge this reality.
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Suraj S.
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Don't call recording platforms (Gong / Chorus come to mind) sort of enable this already? Especially if tied into a CRM? Couldn't you extract a field like "failure cause" out of the transcript and into the CRM?
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Neil Weitzman
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They can help for sure…. not everyone uses these and they are definitely not close to perfect
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ivan s.
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Because it is simply not in human nature and not how the human brain functions. Imagine how much better the world we live in would be if humans would admit and own their own mistakes.
Jean T.
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Could not agree more a Neil Weitzman working on solving this - think a new measurement a trust index that measures trust being built with the buyer -the “how good is the sales rep building the relationship” or the rapport, confidence and credibility they need to build Champions - we call it a relationship assistant This assistant is real time and can also help coach (not post call but real time) Love to share more if you are interested
Suraj S.
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Im interested, will dm you Jean T.