Exactly! ^^^ Ben B. nailed it. 'Personal enablement' - how can I not suck next time lol. Jokes aside, learnings for next time is something that shouldve been on my list - I do it daily.
I feel if you're not doing this in your company, you are falling behind because your competitors are not only recording calls, but extracting key data which even if it's not relevant for closing a deal now, it can be important for another AE the next quarter/year.
Definitely doing it. And this is also bringing a lot of context to our AI agents. We use Claap for this. Pretty good because it’s not a simple recorder and note taker but can help you mine your customer convos (a bit like how you would enrich leads with clay, but retrieving info from your meetings & calls)
