Matt K., - Thank you for sharing your thoughts and inputs it is really helpful.
- Currently exploring AI SDR solutions, but not hiring new AEs; existing team will boost productivity for now.
- Human involvement, particularly AEs, is crucial for closing deals related to our solutions.
- Launched several subscription-based products; website is being updated for a modern look.
- Marketing requires human input alongside AI support; a goal of 300 sign-ups last quarter this quarter achieveing for 500, but retention rates are low, with an ACV of $199/month.
- SDRs handle both inbound and outbound efforts to book meetings for AEs, differing from the typical SDR/AE split model.
- Customer Success team is at full capacity; additional team members are being added to manage workload.
- Future plans include using AI for onboarding automation to reduce timelines and friction.
- Retention is a challenge; there's limited time for cross-selling or upselling.
- Strategy focuses on maximizing current systems and team while exploring AI integration to improve efficiency before scaling up.