Vikas K.

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smitha k.

Greta S. Let me know if you are still undecided or would like to use a system which helps CSMs increase NRR, not just report on churn. One of our customers chose us over Planhat in one case. One customer is using us for reducing 0-90 days churn in addition to using Vitally. Details here: https://www.datavicloud.ai/expand

Whichever tool you choose, Greta S., there is merit in working closely with product analytics team. Otherwise CSMs will be playing a guessing game..

Amazing article, Emre Y.! Thanks for sharing. Most CS teams don't get the nod to wake up these dormant accounts, fearing the worst. Scenario analysis really helps articulate the outcome range. I am of the opinion of biting the bullet, and reaching out with empathy, and if possible offer re-implementation and training. It's like winning them over again.

Let me know if need a 'sales pitch' during the December downtime. :)

Tackling it earlier. We got follow-up questions after sharing SOC2. In our case, InfoSec or CTO get involved the moment data ingestion into our Revenue Intelligence platform requires their approvals.

If you need help with data warehouse, and this is the use case, let me know. I can ask one of my team members to help.