Dhiraj P.: think about it like mapping influence vs. ownership.
-->Head/VP of CS usually owns the problem (‘we need better onboarding, retention is dropping’).
-->RevOps often owns the systems/process (‘how do we integrate this with Salesforce, Gainsight, etc.’).
-->CRO owns the budget priority (‘is improving onboarding/CS worth moving money from pipeline growth?’).
In practice, the buying motion usually starts with CS leadership (pain owners), but you’ll hit RevOps during due diligence and CRO when it comes to budget sign-off.
My advice: lead with CS to get traction, but design your pitch deck so it speaks the CRO’s language (retention = revenue) and has one clean slide that addresses RevOps concerns (integration, reporting). That way you’re not caught flat-footed when the deal escalates. :)